Please be aware that due to the devastating bushfires across Australia our delivery schedules may be affected.
Frequently Asked Questions
Q. Do you have a showroom or store?
Bambury is available to purchase online but does not have its own retail stores or showroom. If you would like to view our products we encourage you to visit one of our stockists. Our list of stockists can be found here.
Q. Where do you deliver to?
Currently we are only selling online in Australia, and shipping to Australian addresses. There are however some circumstances in which we can ship overseas, to find out more please contact us at firstname.lastname@example.org.
Q. What is your ABN?
ABN: 68 104 570 531
Q. Why sign up to our e-newsletter?
By signing up to the newsletter you will be first to hear about all of our new product releases, sales and Bambury news! We will also send you a $10 OFF voucher for your first order* (terms and conditions apply)
Payment & Purchasing
Q. What payment methods are accepted?
The Bambury online store accepts Visa, Mastercard and Amex credit card payments. We also accept PayPal payments.
Q. Can I pay for my order upon delivery?
Unfortunately, we are unable to offer payment upon delivery, as our couriers are not equipped to receive payments. Full payment is required before your order is dispatched.
Q. If I purchase a Bambury product, will I be supplied with a Tax Invoice?
The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our Customer Service team on email@example.com with your request.
Q. Is it safe to make credit card payments online?
The Bambury website uses SSL Encryption and all payments made on the Bambury website are processed by the eWay Payment Gateway which is highly reliable and secure. We also offer PayPal as a payment method, which is also highly secure.
Q. Is local pickup an option?
Unfortunately we are not able to accommodate customer pickups – however we use a fast and reliable freight network to get your products delivered to you as quickly as possible.
Q. Can my item be delivered to a PO Box?
Yes. All deliveries are sent via Australia Post eParcel and can easily be delivered to PO Boxes.
Q. Does someone need to be home to accept delivery?
It is necessary for someone to be available to accept delivery as we use Australia Post who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.
Q. How do I track the progress of my delivery?
By close of business on the day that your order has been dispatched, you will receive an email from us. The email will include full tracking details and information so that you can monitor your order online and in real time.
Q. How long will delivery take after dispatch?
Perth: 1-2 business days
Adelaide: 3-4 business days
Canberra, Sydney, Melbourne: 5-7 business days
Brisbane, Darwin & Hobart: 7-10 business days
Regional areas: 8-10 business days
Please note that these time frames are estimates only. Our carrier Australia Post, endeavours to meet these estimates at all times.
Q. How much is delivery?
We offer Australia wide delivery for all products in the Bambury range. All items are usually dispatched within 24 hours of payment. We use major carriers for shipping and offer free delivery on all orders of $75 and over. A standard flat fee of $10 applies to all orders under $75.
Q. When will my order be dispatched?
After your order has been placed and payment received, dispatches will occur on the next business day, Monday to Friday (excluding public holidays).
Returns & Breakages
Q. What is the returns process?
For all returns, please inform us within 30 days of receiving the goods and request an Returns Authority (RA) number which will need to be included when returning the goods. For more information about our returns policy please read here. When returning the items, please place the product in a shipping package of appropriate size and put the return address on the outside, along with the RA number.
Q. What if my item is faulty or broken?
If the product you have purchased is faulty or arrives damaged, we will issue you with a replacement or a refund. Please inform us within 30 days of receiving the goods and request a Returns Authority (RA) number which will need to be included when returning the goods. For more information about our returns policy please read here. When returning the items, please place the product in a shipping package of appropriate size and put the return address on the outside, along with the RA number.