Shipping policy

 

Please Note: Due to the current restrictions in Melbourne, there are some delays in parcel delivery. Please see www.auspost.com.au for more information.

 

Currently, Bambury only delivers to Australian addresses. All orders of $75 and over do not incur any shipping fees. However, if an order value is under $75 then with a standard flat rate of $10 will apply.

Excluding weekends and public holidays, all orders received by 2:00pm (AWST) will ship the next day. Deliveries take place Monday to Friday during normal business hours.

Our couriers offer a door-to-door service, so please ensure someone is available at the nominated delivery address to sign for your delivery.

Couriers will not leave parcels unattended, so if no one is available to accept your delivery, they will leave a card with a contact details to arrange collection at a later date. You may also contact the courier directly to provide them with an ‘Authority to Leave’ the goods unattended. Should you opt to leave the goods unattended, please be aware that Bambury nor our courier can be held liable for any loss, theft, or damage to your items.

 

Tracking Your Order

Once your order has been shipped, you will receive an email with details and instructions about tracking your order. For any other queries relating to tracking, please contact the Bambury Customer Service Team on hello@bambury.com.au or 1300 766 762.

 

Estimated Delivery Times

Typical delivery times expected are: 

  • Perth: 1-2 business days
  • Adelaide: 3-4 business days
  • Canberra, Sydney, Melbourne: 5-7 business days
  • Brisbane, Darwin & Hobart: 7-10 business days
  • Regional areas: 8-10 business days

Please note that these time frames are estimates only.

 

Local Pick Up

We do offer a Click and Collect service for those in the Perth area. Orders can be collected from our Outlet shop that is located to the side of our Head Office building - 13 Tayet Link, Bibra Lake. 

Local Pick Up orders will not incur a shipping or handling fee. However, please note that our Outlet Shop has restricted hours, orders can only be collected on a Wednesday, Thursday or Friday during the hours of 10am to 4pm. For more information on Local Pick Up, please contact us on  (08) 9418 9050.

Please bring the email confirmation when collecting your order.