Refund policy
At Bambury, we pride ourselves on making your shopping experience as easy as possible. If you would like to return an item, or something is not what you expected, please contact our Customer Service Team. Below you will find an overview of our returns policy and procedure.
CHANGE OF MIND
You may choose to return an item within 30 days of receiving the goods for any reason. Before returning an item, please contact us to request a Returns Authority (RA) number which will need to be included when returning the goods.
You must pay the cost of returning the item to Bambury, this cost will not be reimbursed. You will also be responsible for the item until it is receipted into our warehouse, therefore it is highly recommended, that you add tracking to the return.
To qualify for a full refund, the item/s must be returned in original condition with full packaging and tags. Items covered under the Health Act (Bedding & Pillows) must be returned in full packaging and must not have been opened. If an item has been opened, it will only be refunded should the item turn out to be faulty.
Bambury will assess and, if applicable, apply a full refund (minus any original shipping fees) if the goods meet the above conditions.
Should the item not be accepted due to an incomplete return or the item being damaged (due to the fault of the customer) Bambury has the right to reject the claim and the item will be returned to the customer at their cost.
DAMAGED OR FAULTY ITEMS
Within 30 days of receiving the goods, you must inform Bambury if a product is damaged or faulty. We will respond to you within one business day.
We will provide you with a Returns Authority (RA) number and a Prepaid Tracking Label so that the item can be returned. We may also request photo evidence of the fault before providing an RA number.
Bambury will take responsibility for the item once it has been scanned by the returning courier – Australia Post or another courier as determined by Bambury. Proof of lodgement may be requested.
If you choose to have your purchase refunded, we will refund the entire cost including any shipping fees originally paid.
If you would like a replacement this will be provided at no charge to you, Bambury will pay the shipping costs. This also applies should you wish to receive an equal value exchange.
If you would like the item replaced with a higher value item, then you will pay Bambury the difference between the original item’s purchase price and the new item’s advertised price. Return shipping costs will still be covered by Bambury.
